Executive Management

Mark Monson

President/CEO

Mr. Monson has over 25 years of executive healthcare and human service experience with a specialty focus in behavioral health, employment and developmental services, early education and special needs education, and acute/post-acute medical rehabilitation. His comprehensive management experience encompasses expertise in healthcare and human services operations management, strategic and facility planning, physician recruitment, business development and acquisitions, utilization review, advocacy and public policy, budget, performance improvement, managed care contracting, marketing, and governmental relations and regulatory compliance. Prior to joining CPES, Mr. Monson was the President and CEO of Fairbanks/Hope Academy, a 110-bed specialty hospital and charter school in Indianapolis, Indiana.

Mr. Monson received a Bachelor of Arts degree in Psychology from the University of Minnesota and a Master of Science degree from the University of Arizona.  His certifications include Fellow, American College of Healthcare Executives; Senior Member and Certified Quality Manager, American Society for Quality; and National and State Examiner, Malcolm Baldrige National Quality Award Program.

 

Michele Ferrall

Regional Vice President, California

Ms. Ferrall has more than 30 years of experience working in the field of developmental disabilities with adults, children, and infants. She is responsible for the oversight and development of programs for individuals with intellectual and developmental disabilities throughout the State of California to include Supported Living Services, Group Homes, Specialized Residential Facilities, and Day Programs. Ms. Ferrall establishes organizational priorities, secures resources, is an integral part of strategic planning, and promotes person centered practices to meet the organization and individual’s goals. Prior to joining CPES, Ms. Ferrall served as the Deputy Administrator for the State of Nevada Aging and Disability Services Division where she had oversight responsibility of three Regional Centers, an ICF/IDD, over 6,200 persons with intellectual disabilities and related conditions, and more than 500 staff.

Ms. Ferrall received her Master’s in Special Education with a focus on autism and severe disabilities from the University of Nevada, Las Vegas and also holds a Bachelor’s Degree in Psychology from the University of Nevada, Las Vegas.

 

Mary Lynn Greenhow

Vice President, Administration

Ms. Greenhow oversees corporate facility issues, develops and revises service and operational policies, monitors changes in Federal and State regulations to determine their impact upon CPES and its subsidiaries, and supervises licenses, permits, contracts, data validation and billing concerns. In her current role, she has primary responsibility for compliance, legal issues, stewardship of corporate policy and procedures and maintenance of the corporate record. Ms. Greenhow earned a Bachelor of Science degree in Public Administration and a Masters Certificate in Digital Information Management at the University of Arizona, where she was the recipient of the Institute of Museum and Library Sciences’ Laura Bush 20th Century Librarian Scholarship.

Ms. Greenhow currently serves as a Co-Trustee of the Company’s ESOP.

 

John W. Green

Vice President and Chief Financial Officer

Mr. Green joined CPES in June 2017 and is responsible for internal and external financial reporting, treasury, cash management, budgeting, capital planning, and financial forecasting. He sits on the company’s risk management, governance and finance committees and interacts with other members of the executive management team on matters impacting the company’s finances and financial reporting.   Mr. Green is a CPA with a 30 year career in public accounting, most recently at BDO USA LLP, where he served as an audit partner focused on the financial services industry including investment partnerships, non-bank lenders, employee benefit plans, and insurance companies including health insurers. He also managed numerous consulting engagements for clients including installations of accounting and reporting programs.

Mr. Green is a graduate of Boston College and attended Harvard Business School Executive Management Program. He is a member of the American Institute of Certified Public Accountants, the New York State Society of CPAs, the Arizona Society of CPAs, and Financial Executives and Associates of Tucson (FEAT).

 

Teresa Thienhaus

Vice President, Human Resources / ESOP

Ms. Thienhaus has worked in the field of employment law and human resources for over 15 years. As a Senior Deputy Attorney General for the State of Nevada, Teri represented the Nevada Department of Transportation and other state agencies in a number of personnel matters in state and federal courts, and in administrative hearings. She has experience in Title VII discrimination cases involving race, gender and national origin discrimination and sexual harassment, at the EEOC stage and in federal court. In addition to her litigation experience, Teri has provided day to day advice and counsel to employers on matters concerning workers’ compensation, unemployment, wrongful termination, the Fair Labor Standards Act, the Americans With Disabilities Act, and all aspects of leave under both the federal FMLA and the California FEHA, CFRA and PDLA. Teri served as the Director of the Nevada Department of Personnel for three years, under appointment from two governors.

Ms. Thienhaus’ first career was in Psychiatric Nursing. She received her undergraduate degree from the University of Cincinnati, McMicken College of Arts and Sciences, and her Juris Doctor from the University of Cincinnati, College of Law.

Ms. Thienhaus currently serves as a Co-Trustee of the Company’s ESOP.

 

Ramona Durrer, RN, MBA

Vice President, Clinical Services

Ms. Durrer is responsible for all aspects of the CPES’ behavioral health services, including psychological services, outpatient services, residential services and therapeutic foster care. With many years of health care experience, Ms. Durrer is devoted to the provision of quality care and customer focused activities. She brings a wealth of knowledge to the arena of human services having provided oversight and leadership for case management, quality improvement, disease management programs, and utilization management. Additional expertise

includes contracting, compliance, credentialing and accreditation activities with Joint Commission, National Committee for Quality Assurance (NCQA) and HEDIS reporting.

Ms. Durrer has provided strategic and operational oversight for allopathic, complementary, alternative medicine and allied health programs. She has developed methods to improve utilization and net profit, negotiated contracts, facilitated and acted as risk mitigation director and corporate representative to insure consistency in philosophy and delivery of services. Ms. Durrer has provided oversight for the development, and implementation of statewide quality improvement programs, health promotion, practice guidelines, utilization management, home care program startup, risk mitigation, credentialing and legal nurse consulting.

In addition to her oversight of clinical services, Ms. Durrer is responsible for all Corporate Quality Management Functions. With many years of health care experience, Ms. Durrer is devoted to the provision of quality care and customer focused activities. She brings a wealth of knowledge to the arena of human services having provided oversight and leadership for case management, quality improvement, disease management programs, and utilization management. Additional expertise includes contracting, compliance, credentialing and accreditation activities with Joint Commission, National Committee for Quality Assurance (NCQA) and HEDIS reporting.

Ms. Durrer holds a Master’s Degree in Business Administration, a Bachelor of Science Degree in Microbiology and Chemistry from the University of Arizona and an Associate’s Degree in Nursing. This combination of education has provided for the ability to enhance the lives of others while insuring business profitability.